Privacy Policy
Frequently asked questions
Here are some common questions about Velaro Luxury Services.
Our mission is to offer Yacht level service to cars, professional car care at your fingertips without you having to leave the house. We believe every vehicle deserves to look and feel its best—whether through a maintenance wash or a full polish and coating. By combining eco-friendly products, skilled detailers, and transparent pricing.
You can reach our customer support team by emailing [email protected], calling +32 480 20 55 93, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We recommend a monthly maintenance will make sure the ceramic coating lasts and acts like new as long as possible. Our Prime detail is perfect for maintenance because it already includes products to rejuvenate the ceramic coating on your vehicle.
Absolutely. A well-maintained ceramic coating keeps your vehicle’s paint in excellent condition by preventing oxidation, fading, and damage from contaminants like bird droppings or road salt. When it’s time to sell or trade in your car, a glossy, protected finish makes a strong first impression and can significantly increase its resale value—especially for luxury vehicles.
You can drive your car shortly after the ceramic coating is applied, but it’s important to avoid washing it for at least 7 days. This curing period allows the coating to fully bond to the paint. After that, regular safe washing and professional maintenance details will keep the coating performing at its best.
We only collect the information we need to serve you (name, phone number, email, vehicle details, and payment info). Your data is protected under GDPR and never shared with third parties without your consent. You can request access, correction, or deletion of your data at any time.
Yes, our website may use cookies for analytics and functionality. You can disable cookies in your browser settings if you prefer.
We kindly ask for at least 24 hours’ notice to cancel or reschedule an appointment. Late cancellations will be subject to a €50 fee which was deposited during the booking phase. The €50 will be deducted from services if no cancellation.
Velaro Luxury Services is not responsible for pre-existing damage, defects, or mechanical issues. We recommend removing personal belongings before your appointment, as we are not liable for items left inside the vehicle.
No. Ceramic coatings provide excellent protection, but regular washing and maintenance details are still required. Neglecting aftercare can reduce coating performance.
We deliver the highest quality care, but results may vary depending on vehicle age, paint condition, and maintenance. Protective coatings extend durability but are not permanent or indestructible.
All logos, text, images, and designs are the property of Velaro Luxury Services and cannot be reused without permission.